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SHipping, returns, refunds, & Exchanges

shipping

WE CAN SEND YOUR ORDER ANYWHERE WITHIN THE UNITED STATES. ALL OUR ITEMS ARE WAREHOUSE PACKED FOR SAFE DELIVERY. WE MAINLY SHIP OUR PRODUCTS BY UPS & FED EX, BUT WILL SOMETIMES SHIP WITH OTHER COURIERS AS WELL.


DEPENDING ON COURIER, SHIPMENT TIME CAN VARY.


WE NORMALLY SHIP OUR PRODUCTS WITHIN ONE BUSINESS DAYS UNLESS REQUESTED OTHERWISE. IF WE ARE UNABLE TO DISPATCH YOUR ORDER WITHIN THREE BUSINESS DAYS WE WILL CONTACT YOU AND ADVISE YOU OF THE EXPECTED DISPATCH DATE.

back orders

IF AN ITEM GOES ON BACK ORDER WE WILL SHIP YOU THE PART OF YOUR ORDER THAT IS IN STOCK. WHEN THE BACK ORDERED ITEM BECOMES AVAILABLE WE WILL SHIP YOU THE REST OF YOUR ORDER. YOU WILL NOT BE CHARGED ANY ADDITIONAL SHIPPING AND HANDLING FOR THE SECOND SHIPMENT.

incorrect mailing address

PLEASE CHECK YOUR DELIVERY ADDRESS CAREFULLY AS WE WILL NOT BE RESPONSIBLE FOR DELIVERY TO AN INCORRECT ADDRESS.


IN SUCH CASES, THE CUSTOMER SHALL BE RESPONSIBLE FOR THE COST TO RESEND A PARCEL THAT IS RETURNED BECAUSE OF AN INCORRECT ADDRESS.


ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

returns

TO MAKE A RETURN, THE ITEM MUST BE IN IT'S ORIGINAL, UNUSED CONDITION, UNLESS THERE IS A MANUFACTURER DEFECT. YOU MUST RETURN THE ITEM WITHIN 30 DAYS OF YOUR PURCHASE.


1) PLEASE FILL IN THE RMA FORM OR CALL US AT (801) 820-6004 TO REQUEST A REFUND AND WE WILL ASSIGN YOU AN RMA #.


2) MAIL YOUR RETURNED ITEM TO: 


AMERICAN CNG

RETURNS DEPARTMENT TRACKING #

392 N MAIN ST

CENTERVILLE, UT 84014


3) INSIDE THE PACKAGE PLEASE INCLUDE A SIGNED LETTER STATING THE REASON FOR THE RETURN, AS WELL AS THE ORIGINAL RECEIPT.

return exceptions

NOT ALL ITEMS WILL BE ACCEPTED FOR RETURN OR EXCHANGE.


SOME ITEMS CANNOT BE RETURNED IF THEY ARE OPENED, USED, WORN, ALTERED OR ARE A CUSTOM PART THAT ISN'T REGULARLY STOCKED.


ALL RETURNS ARE UP TO AMERICAN CNG'S DISCRETION.


PLEASE FILL IN THE CONTACT US FORM OR CALL US AT (801) 820-6004 TO VERIFY YOUR ABILITY TO RETURN THE PRODUCT IN QUESTION.

restocking fees

ALL ITEMS ARE SUBJECT TO A 10% RESTOCKING FEE, THIS WILL BE DEDUCTED FROM YOUR REFUND. WE ALSO DO NOT REFUND THE ORIGINAL SHIPPING AND HANDLING THAT YOU PAID ON THE ORDER.

damaged products

OCCASIONALLY, PRODUCTS ARE DAMAGED EN ROUTE TO YOU. IF THIS IS THE CASE, AND YOU CAN SEE PHYSICAL DAMAGE TO THE SHIPPING BOX, PLEASE REJECT THIS SHIPMENT.


IF YOU REJECT THIS SHIPMENT, OUR WONDERFUL SHIPPING INSURANCE WILL PAY FOR THE DAMAGE, AND WE WILL MOST LIKELY BE ABLE TO IMMEDIATELY SEND YOU A REPLACEMENT.


IF YOU DO NOT REJECT THE DAMAGED PRODUCTS, OUR SHIPPING INSURANCE WILL NOT BE ABLE TO COVER ANY DAMAGE CAUSED IN ROUTE TO YOU.

exchanges

IF MERCHANDISE IS IN LIKE NEW CONDITION, YOU MAY EXCHANGE YOUR MERCHANDISE FOR A DIFFERENT SIZE OR COLOR IF APPLICABLE. YOU WILL NOT BE SUBJECT TO A RESTOCKING FEE IN THIS CASE, BUT YOU WILL BE RESPONSIBLE TO PAY RETURN SHIPPING.

if you have any questions relating to our shipping, returns, refunds, and exchanges policy, please feel free to contact us.